Our customer service team is available 24/7, and you can contact us via Live Chat or via email at support@coincasino.com.

Enjoy our casino on any device with ease!

• Android: Open our website, tap the browser menu, and select "Add to Home Screen."
• iPhone: Open in Safari, tap the Share button, and choose "Add to Home Screen."
• Desktop: Click "Install" near the star icon in Chrome, confirm, and access the app from your desktop or Start menu.

Instant play has never been simpler!

Ensuring the safety of your balance is a top priority for CoinCasino, and we regularly conduct audits to uphold security standards. Our infrastructure undergoes constant testing to identify and address vulnerabilities that could jeopardize your funds, and we have implemented technical measures to thwart security breaches.

While it's crucial to safeguard your password from other users, we'll reset it if we detect any unusual activities on your account. If you suspect unauthorized access to your betting account, take immediate action by changing your password and informing customer services.

CoinCasino operates in a fair and legal manner, with the games provided in our online casino guaranteed for fairness through our gaming license certificate. This implies that CoinCasino is subject to continuous monitoring and audits to uphold fairness standards for all its players.

After creating a CoinCasino account, you can promptly make your initial deposit with cryptocurrency. Click on your profile icon at the top right, then select "Wallet" from the drop-down menu. Opting for your preferred cryptocurrency will unveil the depositing address, allowing you to deposit funds using your crypto wallet or third-party applications. 

Alternatively, you can open the “Buy Crypto” tab to purchase cryptocurrencies.

If your deposit isn't reflecting, it's likely awaiting one or more blockchain confirmations that must occur before your account receives the funds. Throughout this period, your transactions will be labeled as "Initiated" in the "Activity" tab under "Settings." 

Withdrawals are usually processed straight away and will be credited to your account as soon as your transaction is confirmed sufficiently on the blockchain. However in rare cases they may need to be reviewed by our team before being processed. In these cases it can take up to 24 hours.

To gain insights into the status and details of your transaction, you can employ a blockchain explorer. By monitoring the transaction hash, you can determine whether the transaction was successfully processed. If it's still pending, the blockchain explorer allows you to check whether the blockchain has validated and recorded the transaction. 

CoinCasino does not charge any fees on deposits or withdrawals. You may however have to pay provider or mining fees depending on the method you use to deposit.

We do this conversion for two reasons:

• Some of our game providers don’t support the display of cryptocurrencies in their games, so we convert to a fiat currency to make it consistent across all games

• We think it’s easier to keep track of what you bet and win in fiat than in crypto.

Stakes and wins are still credited and debited from your balance in crypto.

To change the cryptocurrency balance that you’re using, you can click the balance and choose a different cryptocurrency. The game will need to load again.

To change the fiat currency that the game launches in, you can change your preferred currency in Profile and Settings.

Feel free to enjoy most of our slots and crash games for free by hovering over them and selecting the "Play for Fun" option. Keep in mind that while you can play without charge, any winnings cannot be transferred to your actual balance. It's important to note that you must be logged out of your account to access the games in demo mode.

Most providers enable you to resume your game if your internet connection or PC power is interrupted. Check the "Settings" or "Information" tabs in-game for specific details on each game. Should the game continue playing during your reconnection, your winnings will be credited to your account as usual.

In under 30 seconds, you can set up a CoinCasino account by clicking on "Sign Up" at the top right corner. Simply provide a valid email address, select a username and password, and agree to our Terms and Conditions. Completing the process is as easy as clicking "Sign Up & Play," granting you full access to your account.

If you need to reset your password, start by clicking "Login" and then select the link under "Forgot Password?" to initiate the account recovery process. Input the email address associated with your account, and we'll send detailed instructions to your email for the next steps.

For a detailed overview of your transaction, casino, and sports betting history, simply go to the Activity tab under Settings. Access Settings by clicking on your profile icon at the top right in the drop-down menu.

• For identity proof, we would need front and back photos of a valid government issued ID, Drivers License or Passport, and a selfie of yourself holding your document of choice.
• When it comes to address proof, we can accept a bank statement or utility bill, issued to you in the past 90 days, in PDF, or as a photo of a physical copy.

All submitted documents should have all four corners visible, and no information should be covered.
Please refer to the below infographics to successfully submit your verification when needed.

To register with WalletConnect, follow these simple steps:

1. Select the WalletConnect button on the registration form.

2. Then select the application of your choice.

3. Open your wallet application and use its scanning feature to scan the QR code.

4. Confirm the connection within your wallet application.

5. Enter your details or leave the system to autogenerate email and username. 

That's it! You're now registered and connected with WalletConnect.

Only ETH deposits are supported via WalletConnect. Please select the WalletConnect option on the Deposit screen and enter the ETH amount you wish to deposit. After that, you just need to confirm the transaction on your wallet application, and the transaction will be processed.
Please make sure the address on the transaction matches the one on our website. 

Withdrawals are currently not supported via WalletConnect.